Support & Claims
Report an issue or file a claim.
Tell us what happened and we'll open a claim against your shipment. Include a tracking or booking reference if you have one — it's the fastest way for our claims team to pull up the handling record and start investigating.
What Happens Next
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1
Your claim is logged and assigned a claim number immediately.
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2
Our claims team reviews the handling record for your shipment and responds within 2 business days.
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3
If more information is needed, we'll reach out by email or phone before closing the investigation.
Prefer to Talk?
For anything urgent, our dispatch line handles active-shipment issues around the clock.
Looking for something else? Visit the Help Center or FAQ.